Return Policy

Our Commitment to You

At Find Me a Trip, we are confident in the quality of our travel guides. We want you to be completely satisfied with your purchase.

90 Day Money Back Guarantee

If you are not satisfied with your purchase for any reason, you may request your money back within 90 days. We will return your money regardless of the reason, provided the request is made within the window for your product type below.

Digital products: The 90 days count from your purchase date. There is nothing to send back.

Your trip plan (earlier called the Custom Edition): You LOVE your plan, or your money back. If anything is not right, Lisa updates it, up to 2 times. If you still do not love it, you get every dollar back, any time within 90 days after your plan arrives. You keep the printed book. The 90 days count from the day we first deliver your trip plan, not from your purchase date. A revision keeps the same town and the same trip length; a new town is a new trip plan. If you bought your trip plan together with its printed copy, the 90 days for the entire purchase count from that first delivery.

Printed books: The 90 days count from your purchase date. You keep the book. You do not need to send it back. A damaged or misprinted book is replaced free of charge: email us a photo within 30 days of delivery. If the shipping address you typed is outside the United States, we hold the order, email you, refund the printed part, and you keep the digital version.

Partial Refunds

Most refunds are for an entire purchase. Some are for one part of it, and then you keep the rest:

• The printed part: If we cannot ship your printed book (for example, an address outside the United States), or you ask for your money back on the printed book only, we refund the printed part. You keep the digital version and everything that came with it. If your book has already gone to the printer, we ask the printer to stop it. Once printing has started, it can no longer be stopped, and you keep the book when it arrives.
• The printed set right after checkout: The printed set you add right after checkout is different. It is one price for the books and, if you had the Basic Edition or the Extended Bundle, the Get It All digital upgrade that comes with them. A refund of that set returns the full price, and that digital upgrade leaves your customer center. The handbook you bought first stays yours.
• The printed copy of your trip plan: If you ask for your money back on the printed copy only, we refund the printed part, $30, and do not print it. Your digital trip plan and its revisions stay yours.
• Anything else we agree on: If we refund part of a purchase for another reason, your access stays exactly as it was.

What a Refund Changes

• Your customer center: When an entire purchase is refunded, the products from that purchase leave your customer center. The free gifts that came with it, and the products from your other purchases, stay.
• Your girls: When an entire purchase is refunded, the friends you added lose the products that purchase shared with them. Free gifts, anything a friend bought herself, and anything another friend shares with her stay hers.
• Upgrades: An upgrade you buy on its own belongs to the edition you already own. If you ask for your money back on the edition, we refund that upgrade with it. If we cannot find the edition an upgrade is for under your email, we hold the upgrade and email you within 2 business days to find your purchase or refund it.
• VIP printed copy: Your VIP trip plan is $397 with the printed copy. If an entire trip plan you bought with your VIP printed copy is refunded, the perk is not used up, and you can claim it again with a new trip plan. A refund of only its printed part counts the perk as used.

How to Request a Return & Processing Time

To request a return, email info@findmeatrip.com from the email you used at checkout. If you bought more than one thing, tell us which purchase you mean, and whether you mean the entire purchase or only its printed part.

Please allow 24 to 48 hours for our team to respond to your request. If your request is submitted within the 90 day window for your product type, your request will be approved.

Once approved, your money will be returned immediately by our team. However, it may take 5 to 10 business days for the funds to appear back in your account, depending on your bank or credit card issuer.

Dispute Policy

We ask that you contact us directly to resolve any problem before filing a dispute or chargeback with your bank or credit card issuer. We are committed to honoring our 90 day guarantee and will assist you promptly. We keep delivery, access and download records for every purchase (see our Privacy Policy, section 4.10). If a dispute or chargeback is filed, we provide those records to the card network or to PayPal.

Contact Support

• Email info@findmeatrip.com from the email you used at checkout
• Phone: (954) 372-5152 (Monday to Friday, 9 AM to 5 PM ET)

Note: If we are unable to answer your call, please leave a voice message with your name, order number, purchase email address, and your question. We will call or email you back within 24 to 48 hours.